Privacy Policy

Terms of Use and Privacy Policy for Text Communication

Effective Date: 03/10/25

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Wholesome Home Health Care is committed to protecting the privacy of visitors to our website wholsomehomehealthcare.com and the information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our Site and contact us via phone.  

Information We Collect

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Information You Provide Directly:

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• Contact Form Submissions: When you fill out contact forms on our Site, we may collect your name, email address, phone number, and any other information you choose to provide in the message field.

• Phone Inquiries: When you call us, we may collect your phone number and any personal information you share during the conversation. This may include your name, contact information, information about your care needs or the needs of a loved one.

• Information Provided for Service Inquiries: If you express interest in our home care services, we may collect additional information relevant to assessing your needs, such as the name and relationship of the individual needing care, their general health information, and the type of services you are interested in.

Information Collected Automatically (Website):

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• Log Data: Our servers automatically record information ("Log Data") created by your use of the Site. This may include your IP address, browser type, the referring domain, pages visited, and the dates and times of your access.  

• Cookies and Similar Technologies: We may use cookies (small text files placed on your computer) and similar technologies to collect information about your browsing activities on our Site. This helps us improve the functionality and user experience of our Site. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We may use the information we collect for the following purposes:  

• To Respond to Your Inquiries: To answer your questions submitted through contact forms or via phone.  

• To Provide Information About Our Services: To send you information about our home care services that may be of interest to you.

• To Assess Your Care Needs: To understand your specific needs and determine how we can best provide our services.

• To Improve Our Website: To analyze website usage and trends to enhance the content, functionality, and user experience of our Site.

• To Communicate with You: To follow up on inquiries, provide updates, and communicate about our services.

• For Internal Record Keeping: To maintain records of communications and service inquiries.

• To Comply with Legal Obligations: As required by applicable laws, regulations, or legal processes.

Phone Information Usage

Information collected during phone conversations is primarily used to:

• Understand your care needs and provide relevant information.

• Schedule consultations or assessments.

• Follow up on your inquiries.

• Maintain a record of our communications.

Sharing Your Information

We will not share your personal information with third parties except in the following limited circumstances:

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• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., IT support, website analytics). These providers are contractually obligated to keep your information confidential and secure.  

• For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.  

• To Protect Our Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  

• With Your Consent: We may share your information with third parties with your explicit consent.  

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include [Insert specific security measures you have in place, such as:]:  

• Secure Socket Layer (SSL) encryption for data transmitted over our website.

• Password protection and access controls for internal systems.

• Regular security assessments and updates.

However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:  

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• Access: Request access to the personal information we hold about you.

• Correction: Request that we correct any inaccurate or incomplete personal information.  

• Deletion: Request that we delete your personal information (subject to certain exceptions).  

• Objection to Processing: Object to the processing of your personal information for certain purposes.

• Restriction of Processing: Request that we restrict the processing of your personal information.

• Data Portability: Request to receive your personal information in a portable format.

To exercise these rights, please contact us using the information provided below. We may require you to verify your identity before processing your request.  

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Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.  

Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.  

1. Acceptance of Terms

By providing your phone number and opting to receive text messages from Wholesome Home Health Care, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not provide your consent.

2. Purpose of Text Communication

Wholesome Home Health Care may use text messaging to communicate important information, updates, reminders, and services related to your care.

3. Consent to Receive Text Messages

By entering your phone number, you consent to receive text messages from Wholesome Home Health Care. You acknowledge that message and data rates may apply, and you are responsible for any charges incurred.

4. Opt-Out Procedure

You have the right to withdraw your consent to receive text messages at any time. To opt-out, simply reply “STOP” to any text message you receive from us. Upon receiving your request, we will process your opt-out immediately.

5. Privacy Policy

Your personal information, including your phone number, will be handled in accordance with our Privacy Policy. We are committed to protecting your privacy and will not share your personal information with third parties without your consent, except as required by law. For more details on how we collect, use, and protect your information, please refer to our Privacy Policy [insert link].

6. Limitations of Liability

Wholesome Home Health Care is not liable for any direct, indirect, incidental, or consequential damages arising from your use of or reliance on our text messaging communications.

7. Changes to Terms

We reserve the right to modify these Terms of Use and Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our text messaging service constitutes your acceptance of the updated terms.

8. Contact Information

For any questions or concerns regarding these Terms of Use and Privacy Policy, please contact us at info@wholesomehomehealthcare.com